Frequently Asked Questions
Straight answers about working with a travel advisor — fees, payments, protection, and what happens when plans change.
About Working With Us
Does a travel advisor cost more than booking online? Almost never — our compensation is built into supplier pricing, so you typically pay the same or less, with perks and advocacy included.
Am I obligated after getting a quote? No. Quotes are free; you book when a trip is right.
Who do I contact during my trip? Us — that's the point. One number, someone who knows your file.
Payments & Protection
How do payments work? A deposit secures most trips, with the balance due 45–90 days before departure depending on supplier — always on your invoice in plain terms.
Is my money protected? We're licensed by Consumer Protection BC (#83287); BC's Travel Assurance Fund adds a layer of consumer protection unique to our province.
Can I pay by credit card? Yes — and paying by card adds your card issuer's protections on top.
Changes & Cancellations
What if I need to cancel? Supplier penalties vary by fare and date; we disclose the exact terms before you pay a deposit, never after.
What if the airline changes my flights? We monitor schedule changes on every booking and rebook proactively — usually before you'd have noticed the email.
What about travel advisories? We track Government of Canada advisories and advise honestly, including when postponing is the right call.
Insurance & Documents
Do I need travel insurance? We strongly recommend it for every trip beyond BC — see our full travel insurance guide.
Passports and visas? Your passport should be valid six months beyond travel for most destinations; we flag visa requirements on every international quote.
Do kids need passports? Yes — every traveller, every age, for any international trip including the US.
Still Wondering
Every service page carries its own detailed FAQ — honeymoons, cruises, Disney, insurance and more. And a human with answers is one call away: +1 (778) 369-0022.
Asked, answered.
How quickly do you respond to inquiries?
Within one business day, usually same-day during business hours.
Can you match online prices?
Frequently we beat them once perks are counted; where a public price is genuinely better, we'll tell you.
Do you book flights only?
Our value concentrates in complete trips, but we assist existing clients with flight-only needs.
Gift certificates?
Yes — travel credit toward a future booking makes a memorable gift; call us to arrange it.